Privacy Policy

Last Updated: January 2, 2026

CHICX, operated under the trade name XENSSIALS, is committed to protecting your personal data in compliance with the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Meta Platform Policies, and Razorpay merchant guidelines. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you access or use our website, WhatsApp Business services, or payment systems.

1. Information We Collect

• Personal Information: Name, phone number, email address, billing address, shipping address, and identity details voluntarily provided by the user.
• Order & Account Information: Order history, transaction references, customer support records, and service interactions.
• Payment Information: All payments are securely processed via Razorpay. CHICX does not store card numbers, CVV, UPI IDs, or banking credentials.
• Technical & Usage Data: IP address, browser type, device identifiers, cookies, logs, and website usage data.
• Communication & Marketing Data: WhatsApp Business API communications, AI chatbot interactions, consent preferences, and promotional responses.

2. Purpose of Data Processing

• Process orders, payments, refunds, and deliveries
• Provide customer support and grievance handling
• Operate WhatsApp AI chatbot and voice AI services
• Send transactional alerts and promotional messages (with consent)
• Detect fraud and ensure platform security
• Improve services, analytics, and user experience
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

Data is processed based on user consent, contractual necessity, legitimate business interests, and legal obligations.

4. Data Sharing & Disclosure

We do not sell personal data. Information may be shared strictly on a need-to-know basis with:

• Razorpay (payment processing)
• Logistics and courier partners
• Meta Platforms (WhatsApp Business APIs)
• Technology, hosting, and analytics providers
• Government or regulatory authorities when required by law

5. Cookies & Tracking Technologies

Cookies are used to enable core website functionality, analytics, and service improvements. Users may disable cookies via browser settings.

6. Data Retention & Security

Personal data is retained only as long as required for business and legal purposes and is protected using industry-standard safeguards.

7. User Rights

Users may request access, correction, deletion, restriction, or withdrawal of consent by contacting us.

8. Children’s Privacy

Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal data from minors.

9. Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of the website indicates acceptance of the revised policy.

10. Grievance Officer & Contact Details

In accordance with the Information Technology Act, 2000 and DPDP Act, 2023, the Grievance Officer details are as follows:

• Grievance Officer: Jayanth
• Designation: CEO
• Business Name: CHICX (XENSSIALS)
• Address: 1024B, II Floor, PIR Building, Mettupalayam Road, Saibaba Colony, Coimbatore – 641043, Tamil Nadu
• Phone: 9003369660
• Email: support@chicx.in

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